Yarniverse Cordova
2 ratings since posting on Sunday, November 20, 2005
Overall Rating  based on 2 ratings |
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I wish I had checked back on this review prior to christmas (www.complaints.com/director.../21.htm). The staff are rude elitists. Perhaps Mrs. Meece wants it that way and their return policy is BS. I am very dissatisfied. I am pasting the review in case the link didn't come thru. My experience mimics this guys x 10. January 10, 2005 - Consumer Message: I purchased a Wooden Swift (a knitting accessory)on Christmas Eve for my wife. It was the last one, in an open box, and I asked the salesperson three times if she was certain it was complete. She assured me it was as I was preparing to check at the register the salesperson asked if I would like it gift wrapped and spirited it away upstairs. At the time I found it very curious that it took over 20 minutes to wrap 2 relatively small gifts (it was just in paper ,no fancy bows or ribbon,a 5 minute job at best). Now I realize there was, most probably, some debate over whether to sell the incomplete item (and maybe they looked for the part?) and make it up after Christmas. Well the swift was missing a vital operational part and the Christmas surprise was ruined. We secured another working one elsewhere and I returned the item to the store. I sought a cash refund(I described the lady and my wife identified her as the owner but she did not give me her name and my wife does not know it). We have no intention of returning there in the future but all she would give was store credit. She also implied that I was a liar and stated she did not have to give me anything back. I would like my money back. ERIC Business and Consumer Response: Sirs: You have posted a misleading complaint about Yarniverse, a knitting store in Memphis, Tennessee, that enjoys a sterling reputation over almost five years of business, with literally thousands of happy customers. The complaint stemmed from the purchase of a yarn winder for Christmas some years ago. The customer, buying this for his wife for Christmas, had the opportunity to see the product before he left the store and he had no complaints. He had the opportunity to return it within a 30-day time limit for store credit. Instead, he waited until long after Christmas, long last the 30-day limit and then attempted to return a broken winder. We refused to give him the full refund he demanded. The story policy clearly stated on the wall and on his receipt that returns are for credit only. He wound not accept our written and clearly stated policy. We did offer to trade out the winder, even though it would have been a significant loss for us, he had waited pass the return deadline, we had no reason to believe he purchased the item in less than perfect condition and there was the likelihood that he had broken it himself. We have no desire to make our customers unhappy. Nothing short of a full refund was going to satisfy him. When he became angry and threatening, we asked him to leave. He has since complained to the state and to the local Better Business Bureau. They found no merit in his claim, though he was fanatically persistent! So he maliciously posted his misleading and untrue claims on your Web site. All we can say is we feel sorry for his poor wife …. The Yarniverse Staff From: Message Author Date: Wednesday, 12-Dec-07 12:34:59 CST Business Info It was oh so satisfying to see my complaint the #1 Hit on Google as this was the only satisfaction I did receive. The "staff" reply has some incorrect assertions in it which I will correct here. #1 I attempted to return this product on the first open day after the holiday within the 30 day limit #2 I was never asked to leave the store, they must have confused me with some one else when the complaint came in.I am certain ( and internet search confirms) they have pissed off a lot more people than myself. #3 Neither the state nor the BBB advised that my claim had no merit. They simply stated that the ownwers assertion that I was outside the 30 day period pretty much gave them an out as I had no proof to the contrary (should have bought something that day to prove my presence according to the Consumer Complaint division, word to the wise,consumers.) Therefore the facts remain: 1)Yarniverse stole $109 dollars from me 2)Yarniverse lied about it. Twice now. 3)Yarniverse has substandard customer service and will blame the customer i.e. the assertion that I somehow "broke" this table leg like device when it was missing a removable part and not broken in the sense that it had incurred traumatic breakage. According to Quicken we have averaged over $125/month every month, in yarn and knitting related expenditures at many other area stores and over the internet, since this fiasco. Everyone in my wifes knitting circle knows the Yarniverse story and have told at least two knitting friends.We have heard many terrible anecdotes about the owner and how crappy Yarniverse is to it's customers in return. Just doing the math on 10 customers(at least, that I know of) who spent at our level who no longer shop there brings a smile to my face. I am glad keeping my $109 was worth $15k to them every year since. That is what I call "Winning" no matter what the cost. As to the "fanatically persistent" right is right and any attempts to portray me as unbalanced (or a wife beater, is that what they are implying in the last sentence?)just seems to highlight their "who us?"customer service philosophy. Merry Christmas ALL! Eric PS our yarn bill for christmas is reaching $500! - Biff , posted 01/05/08 |
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Yarniverse is one of the best out of 4 yarn shops in Memphis area, it has two centrally located shops. Both shops have an open friendly shop and anybody is welcome to come in and sit and knit. We are there to help. The Mendenhall shop has a cozy home feel to it, while Cordova is more open living room type atmosphere. We have a good boss because we are allowed to express our ideas and creativity. Our Mendenhall shop has novelty yarns and Tahki Cotton Classic, Debbie Bliss and Brown Sheep yarns, while Cordova has Lamb's Pride yarns, Noro, Colinette kits, some novelty yarns and nice selection of Manos Del Uruguay. Both shops have teachers that will help you fix problems and how to understand the pattern you are working on. If we don't know we will find out for you. Yarniverse is also proud to have Vogue designer Charlotte Parry as one of our very talented teachers. Charlotte teaches at both Mendenhall and Cordova. Come see us and bring your knitting! - Juanita , posted 01/19/06 |
Yarniverse Cordova was recommended for:
- Tribe: Knitters
- Tribe: Crochet and Knit Freeform
- Tribe: Knit a bit of magic
- Tribe: All Fiber Arts!
- Tribe: Knit 'n Purl